About Us

Your order will be charged by, and shipped by HandicappedPets.com.

 

 

Shipping Policy
1 - We will make every effort to ship your order within 1 business day. Overnight and Second Day orders are usually done first.
2 - Whenever possible, we will send you a tracking number you can use to find out when your product will be delivered.
3 - We do not refund shipping charges for any reason. If your shipment is delayed by the carrier and you are entitled to a refund, you will need to deal directly with the carrier. If necessary, we will help you make a claim.
4 - Some items are drop-shipped directly from the manufacturer. Their policies and ship times may differ.

 

Please Note: All orders are shipped once payment has been received. Orders paid by check will not ship until payment has cleared.

Items Not Received:
All items are shipped by a traceable method. This means that if you do receive your order, we can find out from the shipper where and when it was delivered. If you do not receive and items that UPS, or the Post Office claims was delivered:

1 - Check with your neighbors. We have many cases where a neighbor has taken a package and forgotten to notify someone.

2 - If your package was left on your step and stolen, please file a police report. Send a copy of the report to your homeowners insurance company and the shipper. Your homeowners insurance may cover the cost of stolen items. If the shipper has a dishonest driver, this will alert them.

3 - If a complete investigation shows that we did not ship the package, we shipped it to the wrong address, or that we were at fault then we will re-ship it at our expense.

Note that if you singed a note for UPS saying that they can leave packages at your door then you also agreed not to hold them responsible if something is missing.

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Return Policy - Dog Wheelchairs

It is our intention that every Walkin’ Wheels user be happy with their wheelchair. If you experience problems, please call us. Often we can help with a simple adjustment. If you feel the cart is not for you, we can issue a RETURN MATERIALS AUTHORIZATION. Please note that carts returned without a return materials authorization will not receive credit.

RETURN MATERIALS AUTHORIZATION FORMS
Download and print the Return Authorization Forms:

Microsoft Word Format or Adobe Acrobat Format.

The Front Harness, The Rear Leg Rings, and the (optional) Walkin' Lift Rear Harness cannot be returned for hygiene reasons once it has been tried on the dog. The Walkin' Lift is useful without the cart, as a lifting harness to help your dog walk. Our optional handles are useful for this.

RETURNED UNOPENED: If you return the cart to us, unopened, with a Return Materials Authorization we will refund 95% of the cost of the entire cart, less shipping charges.

REFUSED DELIVERY: Please do not refuse delivery as UPS charges us for this. If you refuse delivery, you are entitled to a 90% refund, plus shipping charges.

RETURNED WITHIN 14 DAYS: If you try the cart and it does not work for your pet because of the design or fit, call us within 14 days from the day the cart is delivered to you. If we can’t correct it, we will issue you a return materials authorization and refund you up to 80% of the cart’s cost (less shipping). If refurbishing is needed due to scratches or wear, this will reduce your refund.

WITHIN 5 YEARS. The cart is warranted for one year against defects in workmanship (with the exception of normal wear and tear of the harness and wheels). If something breaks, please let us know and we will repair or replace the cart (at our option). You are responsible for all shipping charges.

Return Policy - Non Wheelchair Products

We want to make your shopping experience excellent and are glad to give full credit for products returned if that are like new, resellable condition. Obviously, you would not pay full price for a garment with dog hair on it. We will offer you a full refund under these conditions:
 

Full Refund - Like New - To Qualify for a full refund, try garments on your pet over a tee shirt. Try boots on over a sock. Products that qualify for a full refund are ones that were tried on once, over a sock or tee shirt, didn't fit, were repackaged and returned.

Partial Refund - Cleanable. The product was tried on once, but a tee shirt or sock was not used and there are a few hairs on it. If we feel that we can restore the product to "new" by cleaning it, you will be charged a 20%-50% restocking charge depending on the amount of cleaning & repacking necessary.
 

Partial Refund - Discountable. The product was tried on once and was slightly soiled or scratched. It is still in good condition, but is no longer new. If your return cannot be brought to 'new condition' we will offer you a refund and re-sell the product as used at a discount. The refund is usually between 25% and 75%.

No Refund - If the product has been used, soiled, our staff feels it's just too gross to clean, or is otherwise not re-sellable, we will consider donating the product to a shelter. If you specify, we will donate the product in your pet's name. Items ordered from other companies through HandicappedPets.com (Carts, Ramps, Steps, etc.) are warranteed through the manufacturer and cannot be returned to HandicappedPets.com.
 

Your Options - If you send a product back to us, you may specify that the product be returned to you if a refund is not available. You will be asked to pay shipping. If you decide to refuse the package we will need to charge you for the return shipping.
 

Items to be returned to manufacturer - Ramps, Custom Carts, Steps, and selected other items need to be returned directly to the manufacturer. Call us if you're not sure. If these items are accidentally returned to us, you will be charged shipping to the manufacturer or back to you.

Items that cannot be returned - Bottom Up Leash (Rear End Support Leash) & Diapers (including Mr.Peepers Wraps & Fancy Pants) cannot be returned.
 

International Shipping

Payment may be made by credit card where the credit card companies will guarantee security. In some cases, trade references or a bank check with funds drawn on a US bank may be required.

We'll gladly ship anywhere on the planet. You will be responsible, though, for shipping and handling charges. The shipping calculator on our shopping cart does not always accurately calculate for International shipping. Email us for a quote on international shipping or get the rate yourself at www.usps.com (post office site) or www.ups.com (UPS site). Our zip code is 03063. Our handling charge for international orders is $15.00. All international orders will be verified with customer service thru email before shipping.
IMPORTANT: Many countries charge taxes, duties, and import fees. You are responsible, and agree to find out if any additional charges apply and pay for all of these charges.

 

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Contact Information:

 

HandicappedPets.com
3 Bud Way, Suite 25
Nashua, NH 03063
Phone: (603) 577-8854 or (888) 811-PETS
Fax (603) 584-9349